Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at OakvilleParkcontact@homelegance.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at OakvilleParkcontact@homelegance.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 10 business days.
On sale items (if applicable)
Only regular priced items can be refunded, unfortunately on sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 15-day return & refund policy applied.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 15-day return & refund policy applied.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Standard 30-Day Manufacture Warranty
All parts of your furniture are covered for 30 days against defective parts and materials. This would include, but not limited to, items such as electrical components, table tops and drawers. Any defect covered by this warranty that is reported to OakvillePark during the 30 days of this warranty will be repaired or replaced at the manufacturer’s expense; however, after the 30 days the manufacturer will not pay for the labor to affect the repair. At no time will the manufacturer pay for packaging or shipping any product to and from the dealer or consumer.
Warranty Limitations
This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade.
- Any condition resulting from incorrect or inadequate maintenance or care.
- Damage resulting from misuse, abuse, negligence, accident or shipping damage.
- Dissatisfaction due to buyer’s remorse.
- Normal wear and tear.
- Damages incurred during transportation.
- Damages incurred during assembling or maintenance.
- Any used, previously displayed items.
Warranty Claim Procedures
Claims for defective merchandise must be made within 30 days against invoice date. Claims for missing parts must be made within 30 calendar days after the merchandise is received. Any claim for defective merchandise must be packed in OakvillePark's Original Boxes.
We reserve the right to specify that items be returned to OakvillePark's warehouse for inspection or be inspected by our representative in the field.
Pictures are required to claim defective merchandise with a copy of the original invoice.
If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible.
Return/defective credit will be in your account available for use on next order. No cash refunds.
This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state.